Return Policy

Willow and Grace gladly accepts returns or exchange of regular priced clothing items within 21 days of the order ship date, if purchasing online, or 14 days for in store purchases.  All items a customer wishes to return or exchange must be unworn, unwashed, and undamaged and tags attached. All items are inspected thoroughly by our team before shipping orders to customers.

All items returned will be given a store credit ( a Willow and Grace gift card).

Final sale items include: 

  • Embroidery
  • Jewelry
  • Hair Accessories (includes hats)
  • Liquid product (i.e., hand sanitizer, body lotion, etc.)
  • Food Items
  • Cups
  • Items Marked Final Sale or Discounted

FINAL sale items cannot not be returned or exchanged.

 

DAMAGED ITEMS

If you receive a damaged or defective item in your order, please contact us at willowandgracebg@gmail.com WITHIN 3 days of receiving the order. After 3 days the item will no longer qualify for a return or exchange. Please include the order number along with a picture of the damaged item in your email to us.