RETURN POLICY
WE ARE NOT AFFILIATED WITH WILLOWANDGRACEBOUTIQUE.COM!! Please check to see which store location you purchased from before attempting a return. We are locally owned in Arkansas and not affiliated with any other Willow & Grace Boutique stores in the United States. Please do not mail us returns from other Willow & Grace Boutique stores!
Willow and Grace gladly accepts returns or exchange of regular priced clothing items within 14 calendar days for all purchases. All items a customer wishes to return or exchange must be unworn, unwashed, and undamaged and tags attached. All items are inspected thoroughly by our team before shipping orders to customers.
Return shipping is the responsibility of the customer. Please keep track of tracking number as we are not responsible for lost items returned. If an item is returned past the return date (21 days from the time it is mailed from WG), it is subject to being sent back to the customer or returned at the CURRENT selling price, owner discretion, to a gift card.
Our mailing address:
Willow & Grace Returns
111 W South Street
Benton, AR 72015
All items returned will be given a store credit ( a Willow and Grace gift card).
Final sale items include and cannot be returned
- Embroidery
- Jewelry
- Handbags/Totes
- Hair Accessories (includes hats)
- Liquid product (i.e., hand sanitizer, body lotion, etc.)
- Food Items
- Cups, home decor, home accessories, candles, etc.
- Items Marked Final Sale or any discount that has been applied
- Items purchased during special promotion (buy one get one)
DAMAGED ITEMS
If you receive a damaged or defective item in your order, please contact us at willowandgracebg@gmail.com WITHIN 3 days of receiving the order. After 3 days the item will no longer qualify for a return or exchange. Please include the order number along with a picture of the damaged item in your email to us.